Activate or deactivate user accounts for students

Introduction

Use this guide when you need to activate or deactivate a student user account. Provide the student’s name and the correct school or program so the support agent can complete the request quickly.

What to provide

Before you submit the request, have the following details ready:

• Student’s full name
• Whether the account should be activated or deactivated
• The correct location or program: Falls Boys, Falls Girls, or Brighter Transition

How to activate a student account

1. Provide the student’s name.

2. Specify whether the account is for Falls Boys or Falls Girls.

3. The agent will provide the username and password for the activated account.

How to deactivate a student account

1. Provide the student’s name.

2. Specify whether the account is for Falls Boys, Falls Girls, or Brighter Transition.

3. The agent will confirm when the account has been deactivated.

Tips for faster support

• Double-check the student’s name before sending the request.
• Include the correct site or program to avoid delays.
• If you are unsure which location to use, confirm it with your supervisor first.

Additional information

If you need help with a student account request, contact support and include the student’s name, the requested action, and the applicable location or program.