Jason Willetts

If a client was entered incorrectly and needs to be deleted, the client cannot be deleted directly by the user.To request that the client be deleted, submit a support ticket by sending an email to:...

IntroductionIf your Box files are opening as read-only in File Explorer, it usually means something is preventing Box Drive from syncing, unlocking, or passing the file through for editing. This gu...

IntroductionThis article explains how to permanently disable an account across all systems for Willetts Support. This includes email, security groups, and active directories. Use this process when ...

IntroductionIf you cannot access the compliance mailbox and see an error message when trying to open Webmail, this is usually caused by a temporary system issue. In most cases, the support team is ...

IntroductionUse this guide when you need help setting up Microsoft Teams access for a new user or changing access for an existing user. To keep things moving quickly, please provide the user detail...

IntroductionUse this guide to grant or switch camera access for a specific user at designated locations. The support team will provide the login credentials, server information, and any location-sp...

IntroductionIf you can’t access your voicemails on your phone or through email, this guide will help you resolve the issue quickly. In most cases, resetting your voicemail PIN restores access to yo...

IntroductionUse this guide to request changes to a designated email group. You can ask us to add a user or remove a user by sending the user’s name and email address, or by requesting removal with ...

IntroductionIf your emails are bouncing back or not being sent, there are a few common things to check first. This guide covers the most likely causes and what information to send if you need furth...

IntroductionIf you receive an email asking you to re-authenticate your Outlook account, treat it with caution. Phishing emails often try to create urgency and get you to click a link or enter your ...