Set up or modify Microsoft Teams access

Introduction

Use this guide when you need help setting up Microsoft Teams access for a new user or changing access for an existing user. To keep things moving quickly, please provide the user details and the exact access change needed.

What we need from you

Before access can be added or updated, please send the following information for each user:

• Full name
• Email address used for login
• Whether the user is new or already has access
• The permissions or access level needed
• Whether any current access should be removed

New user setup

For new users, we can help make sure the account is ready with the required Microsoft Teams access. Please confirm the email credentials that should be used for login and the level of access the user should receive.

Steps for new users

1. Send the user's full name and email address.

2. Confirm that the user is new and needs Microsoft Teams access.

3. Specify the permissions the user should have.

4. Use the user's email credentials for login.

Modify access for existing users

If the user already has Microsoft Teams access, let us know whether they need additional permissions or if their access should be removed. Include any details that help us match the request to the correct account.

Common access changes

• Add permissions for a user who needs more access
• Remove access for a user who no longer needs Teams
• Update login details if the email credentials have changed

Best practices

• Double-check the email address before submitting the request
• Be specific about the access level needed
• Tell us right away if access should be removed for a former user or role change
• Include any timing details if the change is urgent

Need help?

If you are not sure what access a user needs, send us the details you have and we can help determine the next step. For the fastest support, include the user's name, email, and a short description of the request.