Jason Willetts

IntroductionIf your Box files are opening as read-only in File Explorer, it usually means something is preventing Box Drive from syncing, unlocking, or passing the file through for editing. This gu...

IntroductionThis article explains how to permanently disable an account across all systems for Willetts Support. This includes email, security groups, and active directories. Use this process when ...

IntroductionIf you cannot access the compliance mailbox and see an error message when trying to open Webmail, this is usually caused by a temporary system issue. In most cases, the support team is ...

IntroductionIf you need help resetting your password for your Relias training account, the correct place to start is your location's HR department. They handle password resets for Relias accounts.W...

IntroductionUse this guide to request a new employee account with access to EMAIL, PUPS, and CLOUD. The support team will create the account, assign a unique email address and password, and grant a...

IntroductionThe approved drivers and med passer lists for Woodward Academy have been updated on the PUPS Dashboard. This article confirms the update and explains what to do if you need additional h...

IntroductionUse this guide to add a photo or document to a client record in PUPS Inspections or PUPS EHR. Uploading files helps keep records complete, supports documentation, and makes it easier fo...

IntroductionUse this guide to permanently deactivate an employee from all systems, including email, security groups, and directories. This process helps protect your organization by removing access...

IntroductionIf you received a one-time passcode, it was sent to help you complete a secure request. This guide explains how to use it and what to do if it expires.How to use the passcodeOpen the we...

IntroductionThis article confirms that the listed employees have been terminated and their accounts have been disabled. If you need additional help or have questions about a specific account, pleas...