Jason Willetts

IntroductionUse this guide when you need to activate or deactivate a student user account. Provide the student’s name and the correct school or program so the support agent can complete the request...

IntroductionThis guide explains how to resolve low disk space issues on a backup location. It covers the most common ways to free up space, expand storage, and reduce future backup growth so your b...

IntroductionIf you need to make corrections to daily logs for a specific address and time period, those logs can be unlocked for you. This article explains what happens when logs are unlocked and w...

IntroductionUse this guide to request changes to a designated email group. You can ask us to add a user or remove a user by sending the user’s name and email address, or by requesting removal with ...

IntroductionReferrals in PUPS are added by an agent upon request. This article explains how to request a referral be added and what to do if you need to add more than one.How referrals are addedTo ...

IntroductionIf you can’t access your voicemails on your phone or through email, this guide will help you resolve the issue quickly. In most cases, resetting your voicemail PIN restores access to yo...

IntroductionUse this guide to set up a Microsoft Teams account for a user. To complete the setup, you will need the user’s email address. After the email is verified, the account will be created an...

IntroductionUse this guide to add a new staff member to PUPS. The support team will enter the new individual into the system after you send the required details, then confirm when the setup is comp...

IntroductionYour password has been reset. Use the new password below to sign in to Teams and email.New passwordNew password: [new password]What to do nextSign in to Teams or email using the new pas...

IntroductionIf Treatment Goals are not showing up in your progress notes, this usually means the client's Treatment Plan Goals have not been entered yet. Once your supervisor adds the Treatment Pla...