Provide camera access to a specific user at designated locations – Willetts Customer Support

Introduction

Use this guide when a user needs access to designated camera locations or when camera access must be switched from one user to another. The support team will provide the login credentials and server information needed to complete the change.

Prerequisites

The user’s name and requested camera locations
The correct username and password for the user
The correct server or site address for each location
Any access limits, such as specific cameras only or location-based access only

Step-by-step instructions

Confirm which user needs camera access and which locations should be included.
Collect the login credentials for the user. If credentials are not available, request them from the support team.
Identify the correct server information for each site the user should access.
Provide the user with the username, password, and server details.
If the user should only see specific cameras, confirm the exact camera list and limit access accordingly.
Test the login with the user, if possible, to make sure the camera feed opens correctly.
Document the access change for future reference.

Location and credential examples

The following examples show the type of information that may be used when granting access. Replace any placeholder details with the current approved credentials and server information for your organization.

User	Username	Password	Servers	Access notes
Kendra Haug	kendra.haug	[Insert approved password]	Mingus: cameras.mmytc.com; Casa: casagrande.locations.vivantbh.com; Woodward: cameras.wwacademy.com; Brighter Transition: cameras.brightertransitionytc.com	General camera access
Jasmine Ragusi	jasmine.ragusi	[Insert approved password]	Mingus: cameras.mmytc.com; Casa: casagrande.locations.vivantbh.com; Woodward: cameras.wwacademy.com; Brighter Transition: cameras.brightertransitionytc.com	General camera access
Briana Anaya	[Insert approved username]	[Insert approved password]	[Insert approved servers]	Lobby, parking lot, and front door cameras
Jeremy Muston	[Computer login]	[Insert approved password]	Brighter Path of Courtland cameras	Login credentials match computer login

Tips and best practices

Only share credentials with authorized users who need camera access for their role.
Verify the server name carefully before sending login details.
Use the least access needed for the user’s job duties.
Update records whenever access is added, removed, or switched.

Next steps

After access is granted, confirm the user can sign in and view the correct camera locations. If the user cannot connect, review the username, password, and server information, then contact support for help.

Additional information

If your organization uses different camera sites or access rules, add your approved location list and credential process here. Keep all sensitive login information in a secure internal system.

Disclaimer

This guide is intended for internal support use only. Always follow your organization’s security and privacy policies when handling camera access, login credentials, and location-based permissions.