Provide camera access to a specific user at designated locations – Willetts Customer Support

Introduction

Use this guide to grant or switch camera access for a specific user at designated locations. The support team will provide the login credentials, server information, and any location-specific camera permissions needed to complete the request.

Prerequisites

Before you begin, make sure you have the following information ready:

The user’s full name
The locations or camera groups the user should access
The correct username and password for the user
The correct server name or camera portal for each location

Step-by-step instructions

Confirm which user needs access and whether this is a new setup or a switch from an existing account.
Identify the locations or camera groups the user should be able to view.
Provide or update the user’s login credentials.
Share the correct server information for each designated location.
Verify that the user can log in and view the assigned cameras.
If needed, remove access to any locations the user should no longer see.

Location and access examples

User	Access details	Login information
Kendra Haug	Mingus, Casa, Woodward, and Brighter Transition camera access	Username: kendra.haug Password: [Insert password] Servers: Mingus: cameras.mmytc.com Casa: casagrande.locations.vivantbh.com Woodward: cameras.wwacademy.com Brighter Transition: cameras.brightertransitionytc.com
Jasmine Ragusi	Mingus, Casa, Woodward, and Brighter Transition camera access	Username: jasmine.ragusi Password: [Insert password] Servers: Mingus: cameras.mmytc.com Casa: casagrande.locations.vivantbh.com Woodward: cameras.wwacademy.com Brighter Transition: cameras.brightertransitionytc.com
Briana Anaya	Lobby, parking lot, and front door cameras	Username: [Insert username] Password: [Insert password] Servers: [Insert server information]
Jeremy Muston	Brighter Path of Courtland cameras	Login credentials match his computer login

Tips and best practices

Double-check spelling for usernames and location names before sending credentials.
Only grant access to the cameras the user needs for their role.
If a user changes roles, review and remove any unneeded camera access.
Keep server details organized by location so future updates are easier to complete.

Next steps

After access is updated, confirm the user can sign in successfully and view the correct camera feeds. If the user still cannot access a location, verify the server information and permissions, then contact support for help.

Additional information

If you need to add a new user, change an existing password, or update access for another location, use the same process and replace the placeholder details with the correct account and server information.

Disclaimer

Use this guide as an internal reference for managing camera access. Always follow your organization’s security and privacy requirements when sharing credentials or updating permissions.