Fix emails bouncing back or not sending

Introduction

If your emails are bouncing back or not being sent, there are a few common things to check first. This guide covers the most likely causes and what information to send if you need further help.

Issue description

Email delivery issues can happen when the recipient address is incorrect, the sending domain is blocked, or your account does not have permission to send messages. In some cases, the email may have been sent but did not reach the recipient because of a delivery or filtering problem.

Basic troubleshooting steps

Check the following items before contacting support:

• Confirm the recipient's email address is correct.
• Verify that your email domain is not being blocked.
• Confirm that you have permission to send emails from your account.

Information to include when contacting support

If the issue continues, send us the details below so we can investigate more quickly:

• Sender's email address
• Approximate time the email should have arrived
• Subject line of the email

Next steps

After you review the items above, try sending the email again. If it still bounces back or does not send, contact support with the details listed in this article.

Additional information

If you are using a specific workflow, product, or email integration and need help troubleshooting it, include that information in your support request as well.