Use a one-time passcode to open a protected message

Introduction

If you received a one-time passcode, it was sent to help you complete a secure request. This guide explains how to use it and what to do if it expires.

How to use the passcode

1. Open the web page where you requested the passcode.

2. Enter the one-time passcode in the field provided.

3. Submit the form to continue.

Important timing information

The passcode expires XX minutes after it was requested. If it expires before you use it, request a new passcode and try again.

If the passcode does not work

• Make sure you entered the code exactly as shown.

• Check whether the code has expired.

• Request a new passcode if needed.

Need more help?

If you still cannot use the passcode, contact support for help with your request.