Jason Willetts

IntroductionIf your emails are bouncing back or not being sent, there are a few common things to check first. This guide covers the most likely causes and what information to send if you need furth...

IntroductionIf your microphone is not working properly during Microsoft Teams calls and you also cannot launch other applications on your computer, this guide can help you narrow down the cause and...

IntroductionIf you receive an email that looks like it is from Payroll Operations and claims there is a processing error, treat it as suspicious. These messages may be phishing attempts designed to...

IntroductionUse this guide to grant or switch camera access for a specific user at designated locations. The support team will provide the login credentials, server information, and any location-sp...

IntroductionUse this guide when you need help setting up Microsoft Teams access for a new user or changing access for an existing user. To keep things moving quickly, please provide the user detail...

IntroductionThis guide explains how to approve and set up multi-factor authentication (MFA) for a specified individual. If MFA has already been approved and set up, the individual can continue usin...

IntroductionUse this guide when a user needs access to designated camera locations or when camera access must be switched from one user to another. The support team will provide the login credentia...

IntroductionIf you receive an email asking you to re-authenticate your Outlook account, treat it with caution. Phishing emails often try to create urgency and get you to click a link or enter your ...

IntroductionUse this guide to provide PUPS access for the listed employees. After access is granted, users must log off and back on before the changes take effect.PrerequisitesBefore you begin, mak...

IntroductionIf you recorded assessments in the wrong client’s chart, our support team can help remove the incorrect entries. This article explains what happens when you request a deletion and what ...